Shipping policy

Our products are made to order after you place an order. We work with Gelato as our production and fulfilment partner. Your seller remains Levlaupp! AS, trading as Levlaupp Store.

1. Order Processing and Production

Orders are sent to production after placement. Production time is included in our estimated delivery timeframe and may vary with the product, availability, production capacity, order size and production location.

Changes to an order may not be possible after production starts. Contact support@levlaupp.store promptly if you need help. Production status does not remove an applicable statutory right of withdrawal for our non-personalised goods.

2. Estimated Delivery Times

Estimated delivery times are shown at checkout and include both production and shipping. Typical estimates are:

Nordic Countries: 5–8 business days.
Europe: 5–10 business days.

Business days exclude weekends and public holidays. Actual time may vary with destination, product, production location, shipping method, carrier delays and customs processing.

Gelato aims to produce near the destination where possible, but production locations depend on availability and capacity.

Estimates do not remove your rights concerning delayed delivery or override a delivery deadline agreed at purchase. For purchases governed by Norwegian consumer law, if no other delivery time is agreed, delivery must take place without undue delay and no later than 30 days after purchase.

3. Shipping Costs

Nordic Countries: NOK 89 per order for standard shipping; free standard shipping on orders of NOK 750 or more.
Europe: NOK 119 per order for standard shipping; free standard shipping on orders of NOK 1,000 or more.

For destinations included in the Nordic shipping region, the Nordic rate applies rather than the other Europe rate. Available destinations and the applicable shipping charge are displayed at checkout before you pay. Any optional premium shipping charge is also shown before purchase.

4. Tracking

Where available, tracking details are provided after dispatch. Tracking is not available for every method or destination and may take time to update after handover to the carrier.

For tracking questions, contact support@levlaupp.store.

5. Multiple Shipments

Items may be produced at different locations and arrive separately. Separate tracking may be supplied. You will not be charged extra solely because we split an order into multiple shipments.

For an applicable statutory withdrawal period covering multiple goods ordered together and delivered separately, the period starts after receipt of the last item, as explained in our Returns, Refunds and Right of Withdrawal Policy.

6. International Shipping

We ship to the selected Nordic and European destinations available at checkout. Products may be produced locally or shipped across borders. Contact support@levlaupp.store if you need help checking a destination.

7. Customs, Duties and Import Charges

Import charges may depend on the goods, destination and country of dispatch. Where additional charges are payable by you, we will clearly disclose them before purchase. Where a charge cannot reasonably be calculated in advance, we will explain that it may apply and provide the available calculation information before purchase.

You are only responsible for such charges to the extent properly disclosed and permitted by applicable law. This policy does not authorise undisclosed additional charges or duplicate collection of taxes already included in your purchase.

Local production or particular shipping arrangements may avoid separate import charges, but we do not guarantee local production for every order. Contact support@levlaupp.store with questions before placing an order.

8. Incorrect or Incomplete Delivery Address

Check your delivery details before purchase. If you notice an error, contact support@levlaupp.store immediately. We cannot guarantee changes after processing or dispatch.

Where a customer-provided incorrect or incomplete address prevents delivery, reasonable reshipment costs may apply where permitted by law. We will explain any proposed charge before arranging reshipment. This does not transfer responsibility to you for errors made by us or our partners.

9. Uncollected or Refused Parcels

An uncollected or refused parcel may be returned or otherwise handled by the carrier. This is not, by itself, clear notice of withdrawal.

Notify us under our Returns, Refunds and Right of Withdrawal Policy if you wish to withdraw. Any additional costs must be justified and permitted by applicable law; we do not impose an automatic withdrawal penalty.

10. Delayed Deliveries

If your order is delayed, contact support@levlaupp.store. We will investigate with our production or delivery partner and provide available information.

Your statutory rights may include requiring delivery, setting an appropriate additional delivery deadline and cancelling the purchase if the legal conditions are met. An additional deadline may not be required where the law allows immediate cancellation, for example where an essential agreed delivery date is missed. Any right to compensation remains unaffected.

11. Lost Packages and Responsibility for Delivery

Contact support@levlaupp.store if your parcel appears lost or tracking shows delivery you have not received. We may ask you to confirm your address and other relevant details while we investigate.

For our offered delivery methods, we remain responsible for the goods until you or your designated recipient, other than the carrier, takes physical possession. Where you independently commission a carrier not offered by us, different statutory risk rules may apply.

We handle valid non-delivery claims directly and provide the remedy required by applicable law. You are not required to resolve our carrier or Gelato claim yourself before exercising your consumer rights.

12. Damaged Products

Contact support@levlaupp.store with your order number and a description of the issue. Photographs of the goods and relevant packaging help us investigate; contact us if you cannot provide photographs.

Please obtain return instructions before dispatching damaged goods so we can arrange a suitable return. Necessary shipping costs for valid defect claims are borne by us. See our Returns, Refunds and Right of Withdrawal Policy.

13. Production and Fulfilment Partner

Gelato produces and ships goods on our behalf from locations determined by product, destination and availability. Your purchase agreement is with Levlaupp! AS. Contact our store directly for orders, delivery, returns, refunds and complaints.